Hotel Duty of care to guests and breach of trust

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rbenson
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Hotel Duty of care to guests and breach of trust

Post by rbenson »

I write regarding a subject of great concern. I recently stayed at the Intercontinental Hotel Hua Hin. During this time a staff member(Mr xxx) started a relationship with my wife. Subsequent to meeting at the hotel they enagaged in unacceptable activities in other hotels in Hua Hin. My concern is how the Hotels policies and procedures deal with staff who are caught starting relationships with guests paying to stay at the hotel. Surley there is a durty of care and consequences for staff who are guilty of doing this

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hhfarang
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Re: Hotel Duty of care to guests and breach of trust

Post by hhfarang »

Did you take it up with the hotel management? I think they are the only ones who can really answer your question... I think the most that could happen is that the offending employee would be lose his job though.
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Re: Hotel Duty of care to guests and breach of trust

Post by Takiap »

I'm sure the larger hotels, such as the one in question, do have policies in place, but for obvious reasons, enforcing them might not be very easy. Also, if the guy in question loses his job, he'll simply walk into another job a few days later. And now for the worst bit..........if your wife wasn't willing, he would not have been able to start a relationship with her, and neither would they have ended up messing around in other hotels. Not trying to lecture you here, but it takes two to tango. So, the way I see it, you only have a few options.......

1. Leave your wife
2. Talk things over and forgive
3. Strike up a conversation with a high ranking police officer, grease his palms, and get a clear message sent out.


All three options have their own pros and cons, and only you can decide what's best. Hope everything works out. :cheers:
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Re: Hotel Duty of care to guests and breach of trust

Post by brianks »

I don't think this is a subject or issue to be discussed openly on this form. Strictly a personal issue between husband and wife. The answers and solutions are quite obvious.
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Re: Hotel Duty of care to guests and breach of trust

Post by Stu-Pot »

Generally speaking, as long as nothing "inappropriate" happened on the hotel premises, there is little or nothing an employer can do.

If the personal meetings were outside of work hours & off site, the only gripe you can have is with your wife.

Sure the hotel will listen compassionatly to your grievance, but will do little more than issue a warning to the guy in question.

The faullt at the base of this issue is not with the hotel brand in question!
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Re: Hotel Duty of care to guests and breach of trust

Post by sateeb »

Good subject for the Jeremy Kyle Show in the UK..( trash TV show where participants are eager to wash their dirty laundry in public)
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Re: Hotel Duty of care to guests and breach of trust

Post by TypicallyTropical »

[quote="Takiap"]The way I see it, you only have one option.......1. Leave your wife.[quote]I have been a hotel executive for 25 years, all the large hotels have policies in regards to interaction and relationship with guests. However, I don't think that should be your most important decision to make. Walk away!
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Re: Hotel Duty of care to guests and breach of trust

Post by Takiap »

Certainly, if it was my hotel or guest house, and an employee hit on a guest, he/she would be sacked instantly. Allowing such behavior is just bad for business. For instance, the OP could do considerable damage to the hotel's reputation via any number of online opportunities. Of course that would be unfair though if you ask me since the hotel is not to blame.


This is an issue you need to take up with your wife, if that is something you're willing to do. I also won't go as far as saying you have to leave her. I have heard countless expats say they would leave their wives immediately if they found out she was sleeping around, and yet those same expats frequent the bars, and it's not only beer they spend their money on. What's good for the goose is good for the gander. My take on it is, if a guy can sleep with other women, then they shouldn't have a problem with their wives doing the same.


OP, I don't know you, so I'm not familiar with your circumstances. Perhaps you have also been playing the field, and maybe your wife knows, even if she's never said anything. I know of at least three Thai women who know very well that their husbands are shagging around, but they have never let on that they know, and their husbands firmly believe their wives know nothing.


Anyway mate, take it easy, think things through, and then move on.

:cheers:
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Lung Per
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Re: Hotel Duty of care to guests and breach of trust

Post by Lung Per »

Methinks a troll here.
Or a complete idiot.
If the latter, I surely understand the wife.
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johnnyk
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Re: Hotel Duty of care to guests and breach of trust

Post by johnnyk »

The wife no doubt figured the hotel worker was more fun. No surprise.
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Super Joe
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Re: Hotel Duty of care to guests and breach of trust

Post by Super Joe »

As there were two guests involved in this booking we really need to hear both their views in order to get a balanced view. Obviously from the OP we know the husband's view point, but we are yet to hear from the wife on whether or not she was satisfied with the level of service provided.

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Re: Hotel Duty of care to guests and breach of trust

Post by johnnyk »

Super Joe wrote:As there were two guests involved in this booking we really need to hear both their views in order to get a balanced view. Obviously from the OP we know the husband's view point, but we are yet to hear from the wife on whether or not she was satisfied with the level of service provided.

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Re: Hotel Duty of care to guests and breach of trust

Post by charlesh »

Room service at the Intercontinental??
No there is no duty of care - it is inappropriate behaviour at best with minimal job consequences for the perpetrator/penertrator.
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hhfarang
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Re: Hotel Duty of care to guests and breach of trust

Post by hhfarang »

What about the responsibility of the lady involved (if true), it takes two to tango...
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Re: Hotel Duty of care to guests and breach of trust

Post by bcrglobal »

hhfarang wrote:What about the responsibility of the lady involved (if true), it takes two to tango...
I don't think the OP cares whether they tango or not........
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