BOILING POINT

[Dr Michael]

How do you deal with this.

Ring-Ring, Ring- Ring, -- Click -- Tinkly music, tinkly music --Click -- "I am sorry, all our agents are busy with other customers, please hold the line, your call is very important to us" --click -- Tinkly music, tinckly music.
This goes on and on, the second time I hear the announcement I am annoyed, the third more so, the forth more so. After the fourteenth I finally understand the motivation of suicide bombers.

[dtaai-maai]

How have you been dealing with it for the last 20-30 years?

[Vital Spark]

I'm usually a patient person, but I totally agree with you Dr.M about reaching boiling point.

If my fuzzy memory serves me right, didn't they used to say that you're in a queue of x number of people? At least then you knew how close you were to speaking to a human. If the queue was too long, then I'd hang up.

VS

[Pleng]

Some companies do, and some companies don't.

Bigger companies will tend to avoid it "You're in a queue of 102" would make you hang up in a heartbeat, never mind if the callcentre is answering 150 calls a minute.

[Vinny]

In Holland they'll normally tell you all the time how long you have to wait or how many people are in line before you.

[migrant]

The state of California tax bureau, who I unfortunately deal with often, used to make you go through 2-3 button pushing exercises before you would get the message, "sorry all lines are busy, please call back." Click and hang up.

[wpcoe]

Thank heavens for speaker phones. At least now you don't need to hold it to your ear the entire time waiting.

[GLCQuantum]

Sorry this is completely off topic...

I was trying to find a funny you tube clip of someone becoming enraged with their phone to post on here as I know the feeling but my search didn't yield anything I wanted. This came up as the first clip in relation though... this guy is a nutter!!!! Who the hell is this guy?

[GLCQuantum]

Just watched the whole 10 minutes - I've never seen anything like it. Decided to google his name and was gobsmacked to find out that the guy is quite the 'star'. Beggars belief.

[caller]

Search for him on this forum, I hope we get away lightly...........

[dtaai-maai]

GLCQ -are you having a crafty little stir of a rather quiet pot...?