Airline ticket refunds

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Moto Guzzi Bob
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Airline ticket refunds

Post by Moto Guzzi Bob »

Hi All,
Have posted this elsewhere, but probably in the wrong place to get a response.
Just thought you should know (Can't find this elsewhere).
Phuket Air suddenly pulled out of flights from Gatwick/ London.
I booked a flight in March for July. :cuss: It was cancelled (having paid £500) early April, just before those fiascos with fuel during the Easter period. :cuss:

:cuss: Needless to say I haven't had a refund yet :cuss: . :guns: The local agency have told me they cannot refund me until :guns: Phuket Air refund the UK agent which could take months.

Does this sound fair? :banghead: I've paid for goods that don't exist and yet I don't get an automatic refund as I would expect with a shop or any other organisation.

Please, :bow: can any one of you out there help/ give me advise?
:cheers:
Moto Guzzi Bob
Nah, must be more to it!
larry70dj
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Post by larry70dj »

If you paid by credit card, you may get a refund from them. Sorry if this doesnt apply to you, personaly I would be totaly gutted if this happened to me.
Moto Guzzi Bob
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Phuket Air

Post by Moto Guzzi Bob »

Hi Larry70dj,
I paid by card (always do for the back-up) and did know of this, but thank you very much for the response.
I will try this as the last resort, as I am hoping to make more of a fuss and think there should be more protection.
:guns: ABTA and ATOL (in UK) are bloody useless, I have several friends who have tried them for other things connected to travel/ holidays and their response seems to be always the same, i.e. It's not there responsibility :banghead: . I'd like to know what is. They won't give me a straight answer regarding what is their responsibility (apart from, I think, if a company goes bust?).
:? I'd like to know why travel agents are/ should be bonded by/ to ATOL/ABTA, when in practical terms it seems to mean nothing. Basically, they seem to have no teeth and show no sympathy/ interest in real problems (as yet, any problems I've heard off).
Maybe I should go more public to highlight these kind of problems, but How? Who? Where? over to you dear readers. Any ideas?
:cheers:
Moto Guzzi Bob
Nah, must be more to it!
larry70dj
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Post by larry70dj »

do it quickly, I think insurance for 28 days only
Moto Guzzi Bob
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Thanks

Post by Moto Guzzi Bob »

Thanks
I'll let you know
:cheers:
Bob
Nah, must be more to it!
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PeteB
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Phuket Air

Post by PeteB »

Hi MGB,
Sorry to hear of your experience, I'm just glad that we resisted the temptation. Hope all turns out OK - good advice from larry70dj.

It may be worth posting the ticket agent's name. Also get some advice from your local trading standards - it is free.

As I remember, you are from the Brighton area http://www.tradingstandards.gov.uk/brighton-hove/ . They should at least be able to offer advice.

Quest travel are offering deals on Thai at £379 until the end of June - they may have something for July! http://www.questtravel.com/flights-to-m ... o-bangkok/ .
They also have good rates for the Landmark in Bangkok (Highly recommended) - £53 per twin (see the web site page).

Good luck and keep us updated.

Cheers
Peter
Moto Guzzi Bob
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Thanks

Post by Moto Guzzi Bob »

Hi PeteB
Nice to hear from you again!
:thumb:
Thank you for the response and advice, I'll give this a go, as well.
I have already booked a flight with Eva Air for £560 (incl. tax) - found a 'window' in their prices - most odd, but I've got the tickets and they have a good reputation, I'm told!?
I've added quest travel to my favourites for the future.
Thanks once again
:cheers:
MGB
Nah, must be more to it!
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PeteB
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Post by PeteB »

Hi MGB - Glad you've got some flights.

We tend to use EVA Evergreen D/L - so I hope you will not be disappointed.

I find that this forum http://www.airlinequality.com/Forum/eva.htm is great for reviews. I note that a few people don't seem to like EVA, but we can only take as we have found. The economy seats seem to be roomy, but the IFE rather poor. Evergreen D/L 38" pitch and wider seats.

Good luck with your refund

:cheers:

Peter
stevenhill55
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Post by stevenhill55 »

Just thought i would add my bit. We have just returned from Huahin, having booked with expedia. we got return tickets for £380 with Qatar air which included a 45 min stop in Doha. I can tell you that the service was excellent :thumb: They have mostly new planes ( airbus 330) so everything worked properly!. only one small problem, expedia gave us seats seperate from each other , but a quick call to Qatar in London sorted that out.
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