LG HDTV Problem

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StevePIraq
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LG HDTV Problem

Post by StevePIraq » Sat Jun 30, 2018 5:47 pm

I have an LG HD web OS smart TV, however a number of digital channels continually go off and I get a screen saying "no signal or searching for signal". I have retuned multiple times with no improvement, The signal strength is quite low for these channels at 9-12%, however the signal quality is 50% +. I have cable TV not satellite and no set top box etc.

LG support is useless as is Homepro where I bought the damned thing. HP have no technical staff and LG have promised to attend multiple times and have never arrived, their help desk in Bangkok is Thai only when you get to the tech people so I can't get anywhere.

Is it possible I need some sort of signal amplifier/booster? if so where would I buy one?

Any advice will be very much appreciated.
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hhinner
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Re: LG HDTV Problem

Post by hhinner » Sat Jun 30, 2018 6:23 pm

Have you tried the cable company?

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Re: LG HDTV Problem

Post by GroveHillWanderer » Sat Jun 30, 2018 8:31 pm

Those sound like very low percentages. I suspect any TV would struggle to maintain a picture with those numbers. I have a set top box but the signal strength is never less than 75% and the quality is always 100%. As @hhinner suggests, maybe the problem is with the cable signal, not the TV and it might be better to check with the cable service provider.

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Big Boy
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Re: LG HDTV Problem

Post by Big Boy » Sat Jun 30, 2018 9:11 pm

When we first moved here we had cable, but the signal got weaker and weaker, to the point my wife was watching shadows on the screen. The company used every excuse, but it definitely wasn't their fault, and they couldn't fix it. In the end, we had no option but to switch to something else, from which point we've had perfect reception using both satellite and internet solutions.
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HHTel
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Re: LG HDTV Problem

Post by HHTel » Sat Jun 30, 2018 11:30 pm

I had exactly the same experience with cable. Started off good and deteriorated week by week. The cable company checked outside and inside but couldn't fix it so we dropped it for better solutions.

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StevePIraq
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Re: LG HDTV Problem

Post by StevePIraq » Sun Jul 01, 2018 1:25 pm

I didn't really think it was the TV but their lack of customer support is atrocious.

I have tried the cable company and the wife is following up with them but they have still not attended. Very frustrating
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Big Boy
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Re: LG HDTV Problem

Post by Big Boy » Sun Jul 01, 2018 2:39 pm

StevePIraq wrote:
Sun Jul 01, 2018 1:25 pm
the wife is following up with them but they have still not attended. Very frustrating
I think that is the point HHTel and I were trying to make.
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LG HDTV Problem

Post by T.I.G.R. » Sun Jul 01, 2018 6:42 pm

Your problem is definitely with the Cable Company. You are not likely to find your
TV processes a signal differently from one channel to the next. You need to have the cable company analyse your connection and fix it.

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