kendo wrote:Big Boy,Natwest insurance is poor, i know everyone has there own storys to tell, but read mine from the house insurance thread.

Kendo, each to his own, and we can only talk from personal experience?
Let me start by asking you a question - have you ever had to use your holiday insurance for serious illness?
I've written on this forum several times about the bout of mental illness my wife suffered whilst in Thailand. The first time it occurred just happened to be the first time I had switched from NatWest. I thought we were fine because I read what was covered, and all policies were comparable - I thought I was getting the same cover for a hell of a lot less money.
In my numerous calls to the insurance company in the UK (which they were kind enough to pay for), they referred me to the exclusions section. Basically, it said you were covered for (can't remember the exact figures) unless you had a severe illness - oh dear. we were not covered. Thank the lord for the Credit Card! That was a very fast learning curve.
They gradually brought my wife's condition under control (she'll never be cured) over a period of 2 years experimenting with various cocktails of medication. Providing she takes her medicine, she is now fine.
When it came to the next holiday (and I had the necessary documentation saying that she was fit to travel) I started looking for holiday insurance. They all looked great, until you read the exclusions - same old story, they will provide millions of pounds worth of cover .......... unless you were ill.
The only policy that I could find that met our needs was NatWest.
We have had cause to use the policy a couple of times since. I'll quote one example. We had just returned from holiday, so money was tight. We got that dreaded 'middle of the night' phone call - her father had been diagnosed with liver problems and only had days to live.
After much discussion, we decided it made sense for Mrs BB to visit alone (we had taken a lot of factors into consideration eg money, time off work, time off school etc). Before she left the UK, we discussed the situation with her psychiatrist and GP - although they were more than happy for her to travel, they repeatedly warned her against touching her father because he could be very contagious.
Well, to cut a long story very short, it all became too much for her, she became very ill, and went walkabout. I started getting strange phone calls from her through the night from various parts of Thailand. She eventually ended up in a hotel that we both knew in Pattaya. She didn't have a clue what she was doing, or where she really was. Fortunately we had some friends in Pattaya who kept an eye on her after I had phoned them.
I contacted the insurance company, and they said if I could get her to a hospital, they would do the rest and have her escorted back to the UK. It wasn't going to be that easy - she hates Thai doctors/hospitals and refused to go.
I got back on to the insurance and they said they would pay all of my expenses if I could go and collect her - that is what we did, and they paid every penny that I claimed, which included flights, taxis, hotels food (including the occasional beer

).
As I said, each to his own. I've told you why NatWest are good. I'd be interested to hear why NatWest
Travel Insurance is poor.