lloyds is pants

[komfortablynumb]

I found this on the BBC news this week.
I admire mr Steve Jetleys sense of humour.
Any other ideas?
A man who chose "Lloyds is pants" as his telephone banking password said he found it had been changed by a member of staff to "no it's not".

Steve Jetley, from Shrewsbury, said he chose the password after falling out with Lloyds TSB over insurance that came free with an account.

He said he was then banned from changing it back or to another password of "Barclays is better".

The bank apologised and said the staff member no longer worked there.

Mr Jetley said he first realised his security password had been changed when a call centre staff member told him his code word did not match with the one on the computer.

"I thought it was actually quite a funny response," he said. I tried 'Barclays is better' and that didn't go down too well either

Steve Jetley

"But what really incensed me was when I was told I could not change it back to 'Lloyds is pants' because they said it was not appropriate.

"I asked if it was 'pants' they didn't like, and would 'Lloyds is rubbish' do? But they didn't think so.

"So I tried 'Barclays is better' and that didn't go down too well either.

"The rules seemed to change, and they told me it had to be one word, so I tried 'censorship', but they didn't like that, and then said it had to be no more than six letters long."

'Very disappointing'

Mr Jetley said he was still trying to find a suitable password which met the conditions.

He said his dispute with the bank started over some travel insurance, but that issue had been dealt with by managers independently.

A statement released by the bank said: "We would like to apologise to Mr Jetley.

"It is very disappointing that he felt the need to express his upset with our service in this way. Customers can have any password they choose and it is not our policy to allow staff to change the password without the customer's permission.

"The member of staff involved no longer works for Lloyds TSB."

Lloyds TSB stressed there was no security lapse in this case.

A spokesperson said: "On the majority of transactions advisors cannot read customers' passwords.

"In this case it was a business banking customer using a system where more than one person from a business can check their balance.

"In these cases an advisor can read the full password.

"But if such customers require more complex transactions, then full security procedures apply and advisors cannot read secure information."

[Randy Cornhole]

"The member of staff involved no longer works for Lloyds TSB."

Too right (if you believe it) changing a customers password it theft!!! I betcha he/she had their managers consent though!!
Years ago I used to be with Lloyds but to be honest I moved because I too found them a load of old PANTS....

[lomuamart]

Closely allied to this is my recent experience with Barclays online banking. I only have three payees to whom I occasionally remit money. One is my letting agent and I like to pay for any maintenance on my property this way rather than have it deducted from rent.
Anyway, the payment details just disappeared. Maybe it's the computer or I hit the wrong button, but I'm sure that situation has originated at the bank's end. I've sent letters off and am waiting for a reply. I'll be a tad upset if the bank's changed anything.

[Guess]

Deliberate deletions require confirmation and if not, it's a real Mickey Mouse system. I would give them hell.

If I was the guy that had his password changed I would have stuck with it. The girl who they claim was fired should not gave had access to the password in a clear format.

Verbal passwords are supposed to be entered by the call centre operative on the PC and encrypted subject to a daily changed key. Only one call centre operative and the customer ever should know the password at the same time.

Form the time of the security lapse onwards it should be totally free banking with a free personal account manager at the very least.

[komfortablynumb]

Form the time of the security lapse onwards it should be totally free banking with a free personal account manager at the very least.

Oh in my dreams.
The Halifax charges me 35 quid for bouncing each one of my standing orders.
Due to my lack of funds.
Fair enough, my incompetance.
BUT 35 quid for sending me an e mail?
Unjustified.
Like the thousands of others that pursued this through the courts as a PENALTY payment.
We actually won the case.
But they appealed and it's is pending.
Any one that feels they have paid unfair charges to banks in England can claim back 6 years.
If this affects you, google 'Unfair bank charges.'
However this thread was meant to be humurus.
thinking of changing my Password with the Halifax to,
You thieving bastards.

[bozzman101]

whilst the topic of bank robbers and mieschievious charges

do you guys in uk have to pay a goverment levy on your visa card??

we do in ireland 30€ a year for the privlidge of haveing a credit card

maybe time to get a thai visa card is it easy??

has any one got one?? are charges ok??