Been withdrawing from my nationwide card for years without any problems.
However the last 3 days all the atms I try will not give me a bean and tell me to contact my authorising bank. Just done that and they tell me there is no problem from the UK side and it's this end.
Any Ideas?
UK Nationwide ATM Card Problem
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JimmyGreaves
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- Joined: Mon Oct 17, 2005 5:06 am
- Location: HuaEireHin
UK Nationwide ATM Card Problem
Diplomacy is the ability to tell a man to go to hell so that he looks forward to making the trip
As a first step Jimmy regardless of bank, check the magnetic strip on the back to see if worn or cracked. Those things wear out and I had the same problem a few years ago. "contact bank..." Bank said all ok. Your homeland bank I think is just looking that the account and balance is in order. I don't think they can see/tell if the card has physical damage or wear&tear. I got a new card and all was well. Pete 
Governments are instituted among Men, deriving their just powers from the consent of the governed. Source
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JimmyGreaves
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- Posts: 2923
- Joined: Mon Oct 17, 2005 5:06 am
- Location: HuaEireHin
Thanks for that Pete. Will give it a clean and try again tomorrow. I thought that if you got past password then the strip was ok.prcscct wrote:As a first step Jimmy regardless of bank, check the magnetic strip on the back to see if worn or cracked. Those things wear out and I had the same problem a few years ago. "contact bank..." Bank said all ok. Your homeland bank I think is just looking that the account and balance is in order. I don't think they can see/tell if the card has physical damage or wear&tear. I got a new card and all was well. Pete
Diplomacy is the ability to tell a man to go to hell so that he looks forward to making the trip
Have you tried different branches Jimmy?
I had a similar problem when they started charging the 150b.
The GF was using my Nationwide card at Siam City in Thai language but the ATM was just spitting it back out, other branches were fine.
I worked out it was because they hadn't programmed the machine to ask in Thai if you're willing to pay the fee so it didn't know what to do.
I had a similar problem when they started charging the 150b.
The GF was using my Nationwide card at Siam City in Thai language but the ATM was just spitting it back out, other branches were fine.
I worked out it was because they hadn't programmed the machine to ask in Thai if you're willing to pay the fee so it didn't know what to do.
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JimmyGreaves
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- Posts: 2923
- Joined: Mon Oct 17, 2005 5:06 am
- Location: HuaEireHin
Tried many banks in HH and cha am same story. never thought of cleaning the strip though. will let you know how i get on as if i was really relying on it i could be in deep shit. luckily got a few bob in scbBaaBaa. wrote:Have you tried different branches Jimmy?
I had a similar problem when they started charging the 150b.
The GF was using my Nationwide card at Siam City in Thai language but the ATM was just spitting it back out, other branches were fine.
I worked out it was because they hadn't programmed the machine to ask in Thai if you're willing to pay the fee so it didn't know what to do.
Diplomacy is the ability to tell a man to go to hell so that he looks forward to making the trip
I think you can go into the bank and ask them to check if the data on the card is ok with one of the scanners they have inside. Maybe worth a try. PeteJimmyGreaves wrote:Thanks for that Pete. Will give it a clean and try again tomorrow. I thought that if you got past password then the strip was ok.
Governments are instituted among Men, deriving their just powers from the consent of the governed. Source
Nationwide Card
Just for Info,
Have used a Nationwide ATM (Flex Visa Debit) card for many years all over SE Asia.
On a recent trip to Indonesia and Malaysia, I had nothing but problems (contact authorising bank), even after calling Nationwide.
My card is valid and working elsewhere, but NW seem to have screwed up with authorisations in SE Asia. Other Visa debit cards worked fine - and I had no problems. Strangely enough my Nationwide Credit card was fine for paying hotels etc. - authorised with no problems.
After years of relying on my trusted Flex card, I now have little faith.
Hope things improve - it would be interesting to find out if others using Nationwide debit cards are also experiencing problems.
Cheers
Peter
Have used a Nationwide ATM (Flex Visa Debit) card for many years all over SE Asia.
On a recent trip to Indonesia and Malaysia, I had nothing but problems (contact authorising bank), even after calling Nationwide.
My card is valid and working elsewhere, but NW seem to have screwed up with authorisations in SE Asia. Other Visa debit cards worked fine - and I had no problems. Strangely enough my Nationwide Credit card was fine for paying hotels etc. - authorised with no problems.
After years of relying on my trusted Flex card, I now have little faith.
Hope things improve - it would be interesting to find out if others using Nationwide debit cards are also experiencing problems.
Cheers
Peter
Many of the UK banks now have overly paranoid security systems which can often 'red flag' a card because it's being used, or appears to be attempting to be used, in an exotic location like Thailand.
This happens to my Natwest card sometimes and it's a pain in the ass, they can't even have a note put on my info that I'm here and it's OK but I have to specifically ask the operator to check this as it seems to me to be a small icon on their computer screen and can easily be missed by the bank minion.
If your card gets a red flag from the system then you have to phone up the fraud department or the company that deals with it on behalf of the bank and go through their security sequence to get it removed, like for me I have to ring someone else and not Natwest 24, NW24 can tell me if it's been red flagged but can't remove it.
This is the case with Natwest but could manifest itself like this at the other banks too. Might not be this but it's worth a mention.
This happens to my Natwest card sometimes and it's a pain in the ass, they can't even have a note put on my info that I'm here and it's OK but I have to specifically ask the operator to check this as it seems to me to be a small icon on their computer screen and can easily be missed by the bank minion.
If your card gets a red flag from the system then you have to phone up the fraud department or the company that deals with it on behalf of the bank and go through their security sequence to get it removed, like for me I have to ring someone else and not Natwest 24, NW24 can tell me if it's been red flagged but can't remove it.
This is the case with Natwest but could manifest itself like this at the other banks too. Might not be this but it's worth a mention.
From personal experiance, I take some precautions:
1) Ring all your card issuers before you go to Thailand, and give them the exact dates you will be leaving and returning. They all seem to have a system for recording this now.
BUT - if you are going to more than one country, their systems can get confused - ring them each time before you cross a border, or 'reserve' a card for a specific country.
2) Get more than one debit card - you may need to have more than one account to do this.
WHY - sometimes ATM's swallow cards without good reason, or the card itself fails - as may have happened here. Barclays were quite happy to give me a second current account with debit card when I explained why I wanted it.
3) Don't get your PIN numbers wrong. Many cards now have a 'three strikes and you're locked out' rule; and Barclays tell me there's nowhere in Thailand where you can unlock one of their cards...
4) Never have all your plastic in one place; so if you lose your wallet, you're not in the brown stuff...
Tom
1) Ring all your card issuers before you go to Thailand, and give them the exact dates you will be leaving and returning. They all seem to have a system for recording this now.
BUT - if you are going to more than one country, their systems can get confused - ring them each time before you cross a border, or 'reserve' a card for a specific country.
2) Get more than one debit card - you may need to have more than one account to do this.
WHY - sometimes ATM's swallow cards without good reason, or the card itself fails - as may have happened here. Barclays were quite happy to give me a second current account with debit card when I explained why I wanted it.
3) Don't get your PIN numbers wrong. Many cards now have a 'three strikes and you're locked out' rule; and Barclays tell me there's nowhere in Thailand where you can unlock one of their cards...
4) Never have all your plastic in one place; so if you lose your wallet, you're not in the brown stuff...
Tom
I may be drunk, Miss, but in the morning I shall be sober and you will still be ugly...
I had trouble with my Barclays Connect card for quite a while as well. Always had to make a diary note of when to call their security department to make sure the card wasn't blocked. It was pretty painless to get it activated again, I just had to be organised (sometimes a bit difficult for me).
Barclays would give me 1,2 or 3 months with the card and then I'd have to call again. Up until earlier this year when the operative said that I'd never need to call again. That was probably 9 months ago, but after a recent visit back to the UK, I don't hold out much hope that the situation will continue forever.
Over the years, I'd had to answer so many different security questions that they were running out of them. One of the last times I called, I was asked that if I had a haircut in HH, which place would I use? I replied that I never used my card to pay a hairdresser - that was good enough, but certainly scraping the barrel as far as questions are concerned.
Barclays would give me 1,2 or 3 months with the card and then I'd have to call again. Up until earlier this year when the operative said that I'd never need to call again. That was probably 9 months ago, but after a recent visit back to the UK, I don't hold out much hope that the situation will continue forever.
Over the years, I'd had to answer so many different security questions that they were running out of them. One of the last times I called, I was asked that if I had a haircut in HH, which place would I use? I replied that I never used my card to pay a hairdresser - that was good enough, but certainly scraping the barrel as far as questions are concerned.
uncle tom
Excellent advice small problem i told Barclays in January 1989 i was going on a permanent holiday to Thailand but about five years ago 6/7 years into my holiday THEY decided I was a Terrorist.
Never mind ringing them up and getting them to agree thati had only used one single lonely all on its piggin own solitary ATM machine
Excellent advice small problem i told Barclays in January 1989 i was going on a permanent holiday to Thailand but about five years ago 6/7 years into my holiday THEY decided I was a Terrorist.
Never mind ringing them up and getting them to agree thati had only used one single lonely all on its piggin own solitary ATM machine
A Greatfull Guest of Thailand
Sorry punched submit instead of preview
I was told hundreds of times no problem your card is switched on to find the very next day it was switched off and another expensive phone call to mumbai islamabad leicester guadalcanal or Llassa nepal wherever their answering service was on any given day
I cant get the search system on this forum to do it but i can inform you there is a topic that went on for months and months about it
Barclays Bank are IMHO the most disgracefull organisation I have ever encountered in my life
Maybe someone could explain how Barclays could place me on a credit risk register when THEY OWED ME money and had to pay me in order to meet the ombudsmans finding
I was told hundreds of times no problem your card is switched on to find the very next day it was switched off and another expensive phone call to mumbai islamabad leicester guadalcanal or Llassa nepal wherever their answering service was on any given day
I cant get the search system on this forum to do it but i can inform you there is a topic that went on for months and months about it
Barclays Bank are IMHO the most disgracefull organisation I have ever encountered in my life
Maybe someone could explain how Barclays could place me on a credit risk register when THEY OWED ME money and had to pay me in order to meet the ombudsmans finding
A Greatfull Guest of Thailand