So i met my agent in the shipping office and off we went to the Department of Foreign Trade. what a grand day out it turned into.
I have never had to photocopy sign and stamp so many pieces of A4 paper in my life, where do they store all this.
Then you are sent from one office to another to another to another, after all this you must wait, and wait, and of course wait.
Then they inform me that it would be better if i came back the next day as they are busy with so much paperwork, REALLY.
After some begging and ass licking they agreed to complete it all on the same day.

So my advice to anyone who has to deal with goverment departments is, take a packed lunch, wear trainers for all that running around from office to office, oh and maybe some Valium to keep you calm.
Anyone else had the same probs.
Mike.